Privacy Policy

Effective Date: 10/27/2025
Last Updated: 10/27/2025

The Card Consultant LLC
Registered Address: 116 Agnes Rd, STE 200, Knoxville, TN 37919
Phone: (855) 225-7875
Email: support@thecardconsultant.com

1. Introduction

The Card Consultant LLC (“The Card Consultant,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with us — including through our website, phone, email, SMS/text communications, and during the merchant services onboarding process.

The Card Consultant is a sales and support office that partners with third-party merchant service providers (“Processors”) to help business clients (“Clients”) obtain payment processing services. We manage communication, onboarding, and support for Clients but do not control or manage the actions, policies, or systems of the Processors.

2. Information We Collect

We may collect the following types of information from you:

A. Information You Provide Directly

Business and contact details (name, company name, address, phone number, email)
 

Application and account information related to merchant services
 

Communications with our representatives (calls, texts, emails, or chat)
 

Any documents or forms you submit to us voluntarily
 

B. Information Collected Automatically
When you visit our website or contact us online, we may collect:

IP address, browser type, and device information
 

Website usage data through cookies or analytics tools
 

C. Information from Third Parties
We may receive information from third-party merchant service providers or processors in order to assist with your account, application status, or support requests.

3. How We Use Your Information

We use your information to:

Respond to inquiries and provide requested services
 

Facilitate merchant service applications and account setup with third-party processors
 

Communicate updates, support, or scheduling information
 

Maintain business records and improve our services
 

Comply with applicable laws and regulations
 

We do not sell or rent your personal information to third parties.

4. Disclosure of Information

We may share your information only in the following situations:

With Third-Party Processors: To complete your merchant service application or manage support.
 

With Service Providers: For business operations such as IT support, data hosting, or communication tools.
 

As Required by Law: If we are legally required to disclose information to comply with government, court, or regulatory requests.
 

⚠️ Important: The Card Consultant LLC does not control or take responsibility for any actions, decisions, or policies of third-party processors or service providers. Once your information is shared with a processor, their own privacy policy and data handling practices apply.
 

5. Data Retention

We retain your information only as long as necessary to:

Provide services and support;
 

Meet legal and regulatory obligations; or
 

Resolve disputes and enforce agreements.
 

Once retention is no longer required, we securely delete or anonymize your information.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Choices and Rights

You may:

Request access to or correction of your personal information
 

Withdraw consent for certain communications (e.g., unsubscribe from texts or emails)
 

Request deletion of your personal data, subject to legal or contractual requirements
 

To exercise your rights, contact us at support@thecardconsultant.com or call (855) 225-7875.

8. SMS/Text Communications

By providing your mobile number, you consent to receive text messages from The Card Consultant for scheduling, updates, or support. Message and data rates may apply. You can opt out at any time by replying STOP or contacting us directly.

9. Third-Party Links and Services

Our website or communications may include links to third-party websites or platforms. We are not responsible for their content, privacy policies, or data practices. Please review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. The updated version will be posted on our website with a revised “Effective Date.” Continued use of our services after any updates constitutes acceptance of the revised policy.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

The Card Consultant LLC
116 Agnes Rd, STE 200
Knoxville, TN 37919
Phone: (855) 225-7875
Email: support@thecardconsultant.com

Effective Date: 10/27/2025
Last Updated: 10/27/2025

The Card Consultant LLC
Registered Address: 116 Agnes Rd, STE 200, Knoxville, TN 37919
Phone: (855) 225-7875
Email: support@thecardconsultant.com

Welcome to the website of The Card Consultant LLC (“The Card Consultant,” “we,” “us,” or “our”). By accessing or using our website, services, or any materials provided through www.thecardconsultant.com (“Website”), you agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree to these Terms, please do not use our Website or services.

The Card Consultant LLC is a sales and support office that connects business clients (“Clients”) with third-party merchant service providers and payment processors (“Processors”).

We assist with merchant account setup, consultation, and ongoing support. However, The Card Consultant does not own, control, or operate any payment processing systems, and is not responsible for the actions, decisions, fees, or policies of third-party Processors.

All payment processing agreements, terms, and fees are governed directly by the Processor you are approved through.

By using our Website or services, you represent and warrant that you are:

• At least 18 years old (or the legal age of majority in your jurisdiction);
   
• Authorized to act on behalf of your business; and
   
• Using our Website in compliance with all applicable laws and regulations.
   

You agree to use our Website only for lawful purposes and in a way that does not infringe on the rights of others. You may not:

• Engage in unauthorized access or interference with the Website or its servers;
   
• Use the Website to transmit spam, malware, or harmful content;
   
• Copy, reproduce, distribute, or modify any part of our Website content without written permission from The Card Consultant.
   

All information provided on our Website or through our representatives is for general informational purposes only.
Nothing on this Website constitutes financial, legal, or tax advice. You should consult your own professional advisors before making any financial decisions.

The Card Consultant facilitates introductions and support between Clients and independent merchant service providers.

You acknowledge and agree that:

• Your relationship and agreement with any Processor are directly between you and that Processor.
   
• The Card Consultant does not guarantee approval, pricing, or performance of any third-party Processor.
   
• We are not liable for any loss, delay, fee, or issue arising from your use of a third-party Processor’s products or services.
   

All Processor actions, communications, and contracts are governed by their own terms and conditions.

All content, design, text, graphics, logos, and trademarks on this Website are the property of The Card Consultant LLC or its licensors and are protected by U.S. and international copyright and trademark laws.

You may view and print portions of the Website for personal or business use only, provided you do not modify or remove any proprietary notices.

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.
By using our Website, you agree to the practices outlined in the Privacy Policy.

You can view it here: [Insert Privacy Policy link]

To the maximum extent permitted by law, The Card Consultant LLC and its employees, agents, or affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

• The use of or inability to use this Website or our services;
   
• Actions, omissions, or errors of third-party Processors;
   
• Loss of data, revenue, or business opportunities; or
   
• Any unauthorized access to or alteration of your transmissions or data.
   

Our total liability, in any case, shall not exceed the amount you directly paid to The Card Consultant for the services in question.

The Website and all content are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee that the Website will always be available, secure, or free from errors or viruses.

You agree to indemnify, defend, and hold harmless The Card Consultant LLC, its officers, employees, agents, and affiliates from and against any claims, damages, liabilities, costs, or expenses (including attorney’s fees) arising from your use of the Website or violation of these Terms.

Our Website may contain links to external websites or services operated by third parties. These links are provided for convenience only.
The Card Consultant does not endorse, control, or take responsibility for the content, products, or privacy practices of any third-party sites.

We may update or modify these Terms at any time without prior notice. Updates will be posted on this page with the revised “Effective Date.”
Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.

We reserve the right to suspend or terminate access to our Website or services at any time, with or without cause, and without prior notice.

These Terms are governed by and construed in accordance with the laws of the State of Tennessee, without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the state or federal courts located in Knox County, Tennessee.

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

The Card Consultant LLC
116 Agnes Rd, STE 200
Knoxville, TN 37919
Phone: (855) 225-7875
Email: support@thecardconsultant.com